The Business
IMPORTANT INFORMATION TO KNOW
This document sets out important information about The Lending Pad’s financial advice service. It is important that you read it carefully to ensure you understand it. Please contact your LENDING PAD adviser if you have any queries.
Licensing Information
THE LENDING PAD Limited (FSP733531) trading as THE LENDING PAD is authorised to provide financial advice under a license issued by the Financial Markets Authority to New Zealand Financial Services Group (NZFSG – FSP 286965). The following advisers also trade as THE LENDING PAD and are authorised under that licence to provide financial advice.
If you wish to view THE LENDING PAD’s registration and licence, please go to the Financial Service Providers Register https://fsp-register.companiesoffice.govt.nz and search our company Financial Service Provider (FSP) number FSP733531. As a licensed Financial Advice Provider, NZFSG has standard conditions to our licence. There are no conditions specific to THE LENDING PAD nor limitations or restrictions on the advice that may be given.
Nature and Scope of our Financial Advice Service
THE LENDING PAD provides advice about Lending. Our financial advisers provide financial advice in relation to these financial advice products. We only provide financial advice about products from certain providers.
For Lending, we are accredited with 20 companies:
ANZ, ASB, BNZ, SBS Bank, Westpac, Heartland Bank, TSB, Co-operative Bank, Avanti Finance, Resimac, First Mortgage Trust, NZCU, Select, ASAP Finance, Cressida, DBR, Pepper Money, Southern Cross, Sovereign (AIA) and Liberty Financial.
Fees or Expenses
THE LENDING PAD does not charge fees, expenses or any other amount for the financial advice provided to clients except in the circumstances set out below and agreed in advance with the client. THE LENDING PAD may charge a fee for the financial advice provided to a client where a client cancels a Lending contract within two years of inception. Whether a fee will be charged and the way it will be charged will be advised when the advice is provided to the client.
Conflicts of Interest and Incentives
THE LENDING PAD and the associated financial advisers receive commissions from the Companies on whose products we give financial advice (the lenders). If you decide to take out Lending, the provider will pay a commission to THE LENDING PAD and to your financial adviser. The amount of commission is based on a percentage of the total lending amount. From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.
THE LENDING PAD’s adviser Ryan Nel has a financial interest in the business of THE LENDING PAD as a Shareholder of THE LENDING PAD Limited. Any issue regarding payment of dividends or other distributions to The Lending Pad shareholders by THE LENDING PAD Limited has no effect on the service provided.
To ensure that the advisers prioritise your interests above their own, The Lending Pad operates a comprehensive and robust framework with policies and procedures. The adviser follows an advice process that ensures the recommendations made are based on your goals and circumstances. The Lending Pad Financial Advisers undergo an annual compliance review and receive training about the policies and procedures including how to manage ‘conflicts of interest’. In addition, the Lending Pad maintains and monitors a register of ‘conflicts of interests’, and the gifts and incentives received.
Complaints and Dispute Resolution
If you are not satisfied with the service you have received from THE LENDING PAD please contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. Please contact your adviser directly in the first instance and you may also contact us to make a complaint by telephone or in writing by email. The contact details are:
By Email: [email protected]
By Phone: 09 390 4628 (Operations Manager)
We will attempt to address your complaint with your adviser initially and when we will generally respond to your complaint within 10 business days.
If you feel your complaint has not been resolved to your satisfaction, then you can contact the
Adviser’s independent dispute resolution provider, Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.
You can contact the FSCL at:
Financial Services Complaints Limited
By Email: [email protected]
By Phone: 0800 347257 or 04 472 3725
By Postal Address: PO Box 5967, Wellington 6011
You also have the right to address your complaint to the Financial Markets Authority (FMA). Details of the FMA complaints process are available on the FMA website www.fma.govt.nz. The contact details for the FMA are:
Financial Markets Authority
By Phone: 04 472 9830
By Postal Address: Level 2, 1 Grey Street, PO Box 1179, Wellington 6140
THE LENDING PAD’s Duties to you
THE LENDING PAD, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
Contact Us
THE LENDING PAD Limited (FSP733551) trading as THE LENDING PAD is the Financial Advice Provider. You can contact us by phone or email at:
The Lending Pad Limited
By Email: [email protected]
By Phone: 09 312 9123
Licensing Information
THE LENDING PAD Limited (FSP733531) trading as THE LENDING PAD is authorised to provide financial advice under a license issued by the Financial Markets Authority to New Zealand Financial Services Group (NZFSG – FSP 286965). The following advisers also trade as THE LENDING PAD and are authorised under that licence to provide financial advice.
- Ryan Nel – FSP 484126
- Derek Wang – FSP 481306
- Ed Lund - FSP1000909
- Cheryl (Qiong) Wu – FSP 592409
- AnneMarie Hibbert – FSP 449727
If you wish to view THE LENDING PAD’s registration and licence, please go to the Financial Service Providers Register https://fsp-register.companiesoffice.govt.nz and search our company Financial Service Provider (FSP) number FSP733531. As a licensed Financial Advice Provider, NZFSG has standard conditions to our licence. There are no conditions specific to THE LENDING PAD nor limitations or restrictions on the advice that may be given.
Nature and Scope of our Financial Advice Service
THE LENDING PAD provides advice about Lending. Our financial advisers provide financial advice in relation to these financial advice products. We only provide financial advice about products from certain providers.
For Lending, we are accredited with 20 companies:
ANZ, ASB, BNZ, SBS Bank, Westpac, Heartland Bank, TSB, Co-operative Bank, Avanti Finance, Resimac, First Mortgage Trust, NZCU, Select, ASAP Finance, Cressida, DBR, Pepper Money, Southern Cross, Sovereign (AIA) and Liberty Financial.
Fees or Expenses
THE LENDING PAD does not charge fees, expenses or any other amount for the financial advice provided to clients except in the circumstances set out below and agreed in advance with the client. THE LENDING PAD may charge a fee for the financial advice provided to a client where a client cancels a Lending contract within two years of inception. Whether a fee will be charged and the way it will be charged will be advised when the advice is provided to the client.
Conflicts of Interest and Incentives
THE LENDING PAD and the associated financial advisers receive commissions from the Companies on whose products we give financial advice (the lenders). If you decide to take out Lending, the provider will pay a commission to THE LENDING PAD and to your financial adviser. The amount of commission is based on a percentage of the total lending amount. From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.
THE LENDING PAD’s adviser Ryan Nel has a financial interest in the business of THE LENDING PAD as a Shareholder of THE LENDING PAD Limited. Any issue regarding payment of dividends or other distributions to The Lending Pad shareholders by THE LENDING PAD Limited has no effect on the service provided.
To ensure that the advisers prioritise your interests above their own, The Lending Pad operates a comprehensive and robust framework with policies and procedures. The adviser follows an advice process that ensures the recommendations made are based on your goals and circumstances. The Lending Pad Financial Advisers undergo an annual compliance review and receive training about the policies and procedures including how to manage ‘conflicts of interest’. In addition, the Lending Pad maintains and monitors a register of ‘conflicts of interests’, and the gifts and incentives received.
Complaints and Dispute Resolution
If you are not satisfied with the service you have received from THE LENDING PAD please contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. Please contact your adviser directly in the first instance and you may also contact us to make a complaint by telephone or in writing by email. The contact details are:
By Email: [email protected]
By Phone: 09 390 4628 (Operations Manager)
We will attempt to address your complaint with your adviser initially and when we will generally respond to your complaint within 10 business days.
If you feel your complaint has not been resolved to your satisfaction, then you can contact the
Adviser’s independent dispute resolution provider, Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.
You can contact the FSCL at:
Financial Services Complaints Limited
By Email: [email protected]
By Phone: 0800 347257 or 04 472 3725
By Postal Address: PO Box 5967, Wellington 6011
You also have the right to address your complaint to the Financial Markets Authority (FMA). Details of the FMA complaints process are available on the FMA website www.fma.govt.nz. The contact details for the FMA are:
Financial Markets Authority
By Phone: 04 472 9830
By Postal Address: Level 2, 1 Grey Street, PO Box 1179, Wellington 6140
THE LENDING PAD’s Duties to you
THE LENDING PAD, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
- give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests;
- exercise care, diligence, and skill in providing you with advice;
- meet standards of competence, knowledge and skill set by the Code of Professional Conduct
- for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice); and
- meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you correctly and respectfully and give you suitable advice).
- This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
Contact Us
THE LENDING PAD Limited (FSP733551) trading as THE LENDING PAD is the Financial Advice Provider. You can contact us by phone or email at:
The Lending Pad Limited
By Email: [email protected]
By Phone: 09 312 9123
