Disclosure statement: It is important that you read this...

Mortgage Advisers at The Lending Pad Limited 

All our Mortgage Advisers specialise in providing advice on mortgage related products only.  You  can  check  that  your adviser is a Mortgage  Adviser  at  www.fspr.govt.nz . The Financial Markets Authority regulates financial advisers. Contact the Financial Markets Authority for more information, including financial tips and warnings.
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Professional Indemnity Insurance

Each Mortgage Adviser has $2million of Professional Indemnity (PI) cover with a maximum cover of $1million per claim.  This is to provide protection for customers from financial loss due to fraud, gross misrepresentation, gross negligence, etc. (by the Mortgage Adviser).
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Adviser Experience

All of the advisers have a wide range of experience, when you meet your adviser, they will go through a personal disclosure document with you to fully explain their professional background to provide assurance they are well equipped to provide you with mortgage advice. 
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Privacy

All communications and information provided are subject to the New Zealand Privacy Act 2020.  Upon request, this allows you access to any information held about you in your file.  The Lending Pad treats privacy very seriously.  We do not share your information with any other party without your approval.  All mortgage paperwork is destroyed after 7 years.
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How does the Mortgage Adviser get paid?

The Lending Pad is paid by the ‘Loan Provider’ commission in the form of a lump sum payment and some financial institutions provide an ongoing commission paid monthly or quarterly as well.  Both of these figures are calculated as a percentage of the loan facility provided to you by the ‘Loan Provider’.  The lump sum is payment by the banks for providing you with mortgage advice related to their products and the ongoing monthly commission (if applicable) is paid to provide you with continued service and support over the term of your mortgage.
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What should you do if something goes wrong?

If you have a problem, concern, or complaint about any part of the service you receive from a Lending Pad adviser, please contact your adviser or ‘The Lending Pad’ directly so we can try to fix the problem. You may use our internal disputes service by telephoning the Operations Manager Tara Nel on 022 062 1749, by email [email protected], or in writing to 74A O’Brien Road, Coatesville, Auckland 0793.
 
If we cannot agree on how to resolve the issue, you can contact Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.

You can report information or complain about the conduct to the Financial Markets Authority, but in the event of a disagreement, you may choose to first use the dispute resolution procedures described above (under “What should you do if something goes wrong?”).
 
 You can contact them by phone, email or in writing using the below information:
Financial Services Complaints Ltd (FSCL) 
Email:         [email protected]
Phone:       0800 347257 or 04 472 3725
Fax:              04 472 3728

​Postal         PO Box 5967
Address:    Wellington 6011